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    Frequently ask question.

    Learn about new features from frequently asked question.

    Simply log in to your secure client area and head to the Funds tab and select Add Funds. Once you select the account you wish to fund, you’ll find a range of funding options to choose from.

    Simply log in to your secure client area and select the ‘Funds’ tab. Click on the ‘Withdraw Funds’ tab to find all withdrawal options.You need to confirm the withdrawal request within one hour by clicking the “Accept Withdrawal” link embedded within the withdrawal

    confirmation email. If your account has 2 Factor Authentication (2FA) enabled, simply enter the code from your Authenticator app to confirm the withdrawal at Step 3.



    We offer a wide range of funding options that are fee-free for traders in some countries. You can find all your funding and withdrawal options available for your country in your secure client area.

    If you’re having trouble logging in to your MT4/5 platform and receiving one of the following error messages: Invalid Account, Authorization Failed, or No Connection, review these tips and known login issues:

    – Your account details (account number and server) are incorrect

    – Your password is incorrect

    – The incorrect server has been selected (each account has its own server and no other – server can be used to access the account)

    – The account is archived

    – Your platform isn’t connected to the internet or you have a weak internet connection

    – Your demo account has expired

    – You need to reset your password

    If none of the above helps to solve the problem, email with details of the issue and our team will be happy to assist.

    Yes. Simply email us at or message us on Live Chat and we’ll change the trading account type for you.